Privacy policy
VIVANTIE operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you with a convenient and personalized shopping experience (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, access, use, or make a purchase through our Services, or otherwise communicate with us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
Personal Information We Collect
When we use the term "personal information," we mean information that identifies you or that can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
Contact Information
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Other contact details you provide to us
Payment and Transaction Information
When you place an order, payment information may be processed by our payment service providers. This may include:
- Payment card information
- Billing information
- Transaction details
- Payment confirmation
- Order details
- Refund and return information
We do not generally store complete payment card details on our own systems. Payment information is processed by third-party payment providers in accordance with their own privacy policies and security practices.
Account Information
If you create an account, we may collect:
- Username
- Password
- Account preferences
- Account settings
- Other information associated with your account
Order and Shopping Information
We may collect information about:
- Products you view
- Products added to your cart
- Products purchased
- Products returned or exchanged
- Your order history
- Your wishlist or saved items, where available
Communications
If you contact us, we may collect the information you provide, including the contents of your messages and any information you choose to provide when contacting our customer support team.
Device and Technical Information
When you access our Services, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Unique device identifiers
- General location information
- Website interaction information
Usage Information
We may collect information about how you interact with our website, including the pages you visit, products you view, links you click, and other actions you take while using our Services.
How We Collect Personal Information
We may collect personal information from the following sources:
Directly From You
We may collect information when you:
- Create an account
- Place an order
- Subscribe to marketing communications
- Contact customer support
- Complete a form
- Participate in promotions
- Otherwise provide information to us
Automatically
Some information is collected automatically when you access or use our website through cookies, pixels, web beacons, and similar technologies.
From Service Providers
We may receive information from companies that provide services on our behalf, such as payment processing, website hosting, analytics, customer support, order fulfillment, and delivery services.
From Third Parties
We may receive information from third-party partners or other sources where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with our Services, we may use your personal information for the following purposes:
Providing and Improving Our Services
We use personal information to:
- Process and fulfill your orders
- Process payments
- Arrange delivery
- Manage returns and refunds
- Provide customer support
- Manage customer accounts
- Remember preferences
- Improve our products and Services
- Personalize your shopping experience
Marketing and Communications
Where permitted by applicable law and, where required, with your consent, we may use your information to send you:
- Promotional emails
- Special offers
- Product updates
- Marketing communications
- Other information about our products and Services
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our marketing emails or by contacting us.
Security and Fraud Prevention
We may use personal information to:
- Protect our website and Services
- Verify transactions
- Detect and prevent fraud
- Investigate suspicious activity
- Protect against unauthorized access
- Maintain the security of our Services
Communicating With You
We may use your personal information to:
- Respond to your questions
- Provide customer support
- Send order confirmations
- Provide shipping updates
- Send important information about your account or orders
Legal and Regulatory Compliance
We may process personal information when necessary to:
- Comply with applicable laws
- Respond to lawful requests from authorities
- Enforce our Terms of Service
- Protect our legal rights
- Prevent fraud or unlawful activity
- Resolve disputes
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and provide relevant functionality and advertising where applicable.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
How We Share Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our Services.
These parties may include:
- Shopify, our e-commerce platform provider
- Payment processors
- Shipping and delivery providers
- Order fulfillment providers
- IT and technology service providers
- Customer support providers
- Analytics providers
- Marketing and advertising partners
- Professional advisers
- Government authorities or law enforcement where legally required
We only share personal information where there is a legitimate business, contractual, legal, or other lawful basis for doing so.
We do not sell your personal information for money.
Relationship With Shopify
Our online store is hosted and powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.
Shopify may collect and process personal information relating to your access to and use of our Services in accordance with its own privacy policies.
Your information may be processed by Shopify and other service providers in countries outside the country where you live, subject to applicable data protection laws and appropriate safeguards.
For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to third-party websites, applications, or services.
If you follow a link to a third-party website, please review that website's privacy policy and terms before providing any personal information.
We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.
Children's Privacy
Our Services are not intended for children under the age of majority applicable in their jurisdiction.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.
Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide our Services
- Complete transactions
- Maintain business and financial records
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
- Prevent fraud and misuse
The length of time we retain information depends on the nature of the information and the purpose for which it was collected.
Your Privacy Rights
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may have the right to request access to the personal information we hold about you.
Right to Correction
You may have the right to request that inaccurate or incomplete personal information be corrected.
Right to Deletion
In certain circumstances, you may have the right to request that your personal information be deleted.
Right to Data Portability
In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object
You may have the right to object to certain types of processing of your personal information.
Right to Restrict Processing
In certain circumstances, you may have the right to request that we restrict how we process your personal information.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
Marketing Preferences
You may unsubscribe from promotional communications at any time by using the unsubscribe link in our marketing emails or by contacting us directly.
We may continue to send you essential non-marketing communications, including information relating to your orders, account, or transactions.
Exercising Your Privacy Rights
To exercise any applicable privacy rights, please contact us using the information provided below.
We may need to verify your identity before processing your request, where permitted or required by applicable law.
We will respond to valid requests within the timeframe required by applicable law.
International Data Transfers
Your personal information may be transferred to, stored in, or processed in countries outside the United Kingdom or the country where you reside.
Where required by applicable data protection laws, we will use appropriate safeguards for international transfers of personal information.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and address your concern.
If you are located in the United Kingdom, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or another relevant data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any applicable privacy rights, please contact us:
VIVANTIE STORE
Email: contact@vivantie.com
Phone: +44 7915 941699
Address:
68 Belvoir Gardens
Grantham
NG31 8LG
United Kingdom
Customer Support Hours:
Monday – Friday: 8:00 AM – 11:00 PM
Saturday – Sunday: Closed