Terms of service

OVERVIEW

Welcome to VIVANTIE. The terms "we", "us", and "our" refer to VIVANTIE.

VIVANTIE operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient and reliable shopping experience (collectively, the "Services").

These Terms of Service ("Terms") govern your access to and use of our website and Services, including browsing our website and purchasing products from our store.

Please read these Terms carefully before using our Services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you should not access or use our Services.

Our store is hosted and powered by Shopify, which provides us with the online e-commerce platform that allows us to offer our products and Services to you.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country or jurisdiction of residence, or that you have the permission of a parent or legal guardian where required by law.

When using our Services or placing an order, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, complete, and up to date.

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and password and for all activity that occurs under your account.

You agree not to sell, transfer, or otherwise provide access to your account to another person.

We reserve the right to suspend or terminate accounts where we reasonably believe that these Terms have been violated.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, specifications, images, and other information displayed on our website are accurate and up to date.

However, actual product colors and appearance may vary depending on your device, screen settings, lighting, or other factors.

Product images are provided for illustration purposes and may not always represent the exact appearance of the product.

We reserve the right to:

  • Modify product descriptions or specifications
  • Change product availability
  • Discontinue products
  • Limit the quantity of products available for purchase
  • Correct errors or inaccuracies in product information

We do not guarantee that all products will always be available.

SECTION 3 – ORDERS AND ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing an order, you will receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to accept, refuse, or cancel an order for legitimate reasons, including but not limited to:

  • Product availability
  • Pricing or product information errors
  • Suspected fraudulent activity
  • Payment issues
  • Incorrect customer information
  • Shipping restrictions
  • Other circumstances beyond our reasonable control

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided when placing the order.

Your order may be subject to our Return and Refund Policy.

SECTION 4 – PRICES AND PAYMENT

All prices displayed on our website are shown in the currency indicated at checkout.

Prices, discounts, promotions, and product availability may change at any time without prior notice.

The price charged for your order will normally be the price displayed at the time you complete your purchase, subject to any applicable errors or corrections.

Depending on your location, additional charges may apply, including:

  • Taxes
  • Delivery charges
  • Customs duties
  • Import fees
  • Other applicable charges

You agree to provide accurate and complete payment and billing information for all purchases.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to refuse or cancel transactions that appear to be unauthorized, fraudulent, or otherwise suspicious.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.

Delivery times provided on our website are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Shipping carrier delays
  • Severe weather
  • Public holidays
  • Customs processing
  • Incorrect delivery information
  • Strikes
  • Service interruptions
  • Other unforeseen events

Please refer to our Shipping Policy for additional information about delivery, tracking, delays, and damaged orders.

SECTION 6 – RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are governed by our Return and Refund Policy.

Please review that policy before making a purchase.

Nothing in these Terms is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.

SECTION 7 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to:

  • Logos
  • Trademarks
  • Brand names
  • Text
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Audio
  • Website design
  • Page layouts
  • Product reviews

is owned by or licensed to VIVANTIE or its respective owners and is protected by applicable intellectual property laws.

You may use our website for personal and lawful purposes only.

You may not, without our prior written permission:

  • Copy or reproduce our content
  • Modify our content
  • Distribute our content
  • Republish our content
  • Create derivative works
  • Use our trademarks
  • Commercially exploit our website content

All rights not expressly granted to you under these Terms are reserved by VIVANTIE and its licensors.

SECTION 8 – THIRD-PARTY SERVICES AND TOOLS

Our Services may include access to third-party services, applications, tools, or payment providers.

These third-party services may operate independently from VIVANTIE and may be subject to their own terms and privacy policies.

We do not control or guarantee the availability, accuracy, or performance of third-party services.

Your use of third-party services is at your own discretion and may be subject to the terms and conditions of the relevant third-party provider.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by VIVANTIE.

We are not responsible for the content, privacy practices, security, availability, or accuracy of third-party websites.

If you access third-party websites through links on our Services, you do so at your own risk.

We recommend that you review the terms and privacy policies of any third-party website before using it or providing personal information.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

VIVANTIE uses Shopify to host and operate our online store and to provide the e-commerce platform through which our products are offered.

However, purchases made through our store are transactions between you and VIVANTIE.

Shopify is not responsible for the products sold by VIVANTIE or for any aspect of transactions between you and VIVANTIE, except where required by applicable law.

SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, feedback, photographs, or other content to us, you agree that the content you provide:

  • Is accurate to the best of your knowledge
  • Does not violate the rights of any third party
  • Does not contain unlawful, abusive, threatening, defamatory, or offensive material
  • Does not contain viruses or malicious software
  • Does not impersonate another person

By submitting content to us, you grant VIVANTIE a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, and distribute that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

SECTION 12 – ERRORS AND INACCURACIES

From time to time, our website may contain errors, inaccuracies, or omissions relating to:

  • Product descriptions
  • Pricing
  • Promotions
  • Product availability
  • Shipping charges
  • Delivery estimates
  • Other information

We reserve the right to correct errors and update information at any time.

If an error affects an order that you have placed, we may contact you to explain the situation and, where appropriate, offer you the option to confirm the corrected order or receive a refund.

SECTION 13 – PROHIBITED USES

You agree to use our Services only for lawful purposes.

You must not use our website or Services:

  • For any unlawful purpose
  • To violate applicable laws or regulations
  • To infringe intellectual property rights
  • To harass, abuse, threaten, or harm others
  • To submit false or misleading information
  • To engage in fraudulent activities
  • To distribute malware or malicious code
  • To interfere with the security or operation of our website
  • To collect personal information from other users without authorization
  • To use automated systems to improperly access or extract information from our website
  • To attempt to bypass security measures

We reserve the right to suspend or terminate access to our Services if we reasonably believe that a user has violated these Terms.

SECTION 14 – TERMINATION

We may suspend or terminate your access to our Services if you violate these Terms or where otherwise permitted by applicable law.

You may stop using our Services at any time.

Any provisions of these Terms that by their nature should continue after termination will remain in effect, including provisions relating to intellectual property, limitations of liability, indemnification, and governing law.

SECTION 15 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • Our website will always be available
  • Our Services will be uninterrupted
  • Our website will be error-free
  • All information will always be complete or accurate
  • Our website will be free from viruses or other harmful components

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VIVANTIE and its service providers, partners, employees, officers, and affiliates will not be liable for indirect, incidental, special, or consequential losses arising from your use of our Services.

This may include loss of profits, loss of revenue, loss of data, or business interruption, except where such liability cannot legally be excluded or limited.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless VIVANTIE and its affiliates, service providers, employees, officers, and agents from claims, losses, liabilities, and reasonable expenses arising from:

  • Your violation of these Terms
  • Your unlawful use of our Services
  • Your violation of applicable law
  • Your infringement of the rights of another person or entity

This provision applies only to the extent permitted by applicable law.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain valid and enforceable.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies published on our website, constitute the agreement between you and VIVANTIE regarding your use of our Services.

These Terms replace any prior agreements or communications relating to the same subject matter.

SECTION 20 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer or assign our rights and obligations under these Terms where reasonably necessary to operate our business or in connection with a business transfer, merger, acquisition, or similar transaction.

SECTION 21 – GOVERNING LAW

These Terms and any separate agreements through which we provide Services to you shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where VIVANTIE operates, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer, nothing in these Terms affects your statutory rights or any mandatory legal protections available to you under the laws of your country or place of residence.

SECTION 22 – CHANGES TO THESE TERMS

We may update or modify these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or other operational reasons.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 23 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us.

VIVANTIE STORE

Email: contact@vivantie.com

Phone: +44 7915 941699

Business Address:
68 Belvoir Gardens
Grantham
NG31 8LG
United Kingdom

Customer Support Hours:
Monday – Friday: 8:00 AM – 11:00 PM
Saturday – Sunday: Closed