Thank you for shopping with VIVANTIE. We are committed to providing a reliable and convenient delivery experience. This Shipping Policy explains how we process and deliver orders placed through our online store.
Order Processing
All orders are processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.
Orders are processed Monday through Friday, excluding UK public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow up to 48 hours for tracking information to become available after your order has been dispatched.
Shipping Rates and Delivery Estimates
We offer delivery options based on the destination and availability of the products ordered.
Estimated delivery times are provided for guidance only and may vary depending on your location, the delivery service selected, and circumstances beyond our control.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
United Kingdom
Estimated delivery time: 4–9 business days.
Shipping cost: Free Shipping.
Please note that delivery times are estimates and are not guaranteed.
Delivery Delays
While we make every effort to ensure your order arrives within the estimated delivery timeframe, VIVANTIE cannot be held responsible for delays caused by circumstances beyond our reasonable control.
These may include, but are not limited to:
Delays caused by shipping carriers
Severe weather conditions
Public holidays
Customs processing
Incorrect or incomplete delivery information
Strikes or service disruptions
Other unforeseen circumstances
If your order is delayed, please check your tracking information first. If you believe your parcel may be lost or has not been delivered within a reasonable timeframe, please contact us and we will assist you in contacting the relevant delivery carrier.
Order Tracking
When your order has been shipped, you will receive an email confirmation containing your tracking number, where tracking is available.
Please allow up to 48 hours for tracking information to update after dispatch.
You can also use our Track Your Order page to check the status of your delivery.
Incorrect or Incomplete Shipping Information
Please ensure that your shipping address and contact information are correct and complete when placing your order.
VIVANTIE is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
Damaged or Incorrect Orders
Please inspect your order carefully upon delivery.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:
Email: contact@vivantie.com
Please include your order number and, where applicable, clear photographs showing the condition of the package and the item received.
We will review the issue and work with you to find an appropriate solution in accordance with our Return and Refund Policy.
Lost or Missing Packages
If your tracking information indicates that your order has been delivered but you cannot locate the package, please first check with household members, neighbours, and any designated safe location.
If you still cannot locate your package, please contact us at contact@vivantie.com with your order number.
We will investigate the matter and, where appropriate, work with the shipping carrier to determine the status of your delivery.
Contact Us
If you have any questions about our Shipping Policy or the status of your order, please contact us:
VIVANTIE STORE
Email: contact@vivantie.com
Phone: +44 7915 941699
Address:
68 Belvoir Gardens
Grantham
NG31 8LG
United Kingdom
Customer Support Hours:
Monday – Friday: 8:00 AM – 11:00 PM
Saturday – Sunday: Closed
